Our Privacy Policy for Firewood Tasmania

WINTERBROOK TAS PTY LTD

Last Updated: 1/01/2025

WINTERBROOK TAS PTY LTD (“we”, “us”, “our”) operates the website firewoodtasmania.com. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose personal information.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Billing information

  • Any other information you provide via contact forms, enquiries, or orders

We may also collect non-identifiable information such as:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visits

This information is collected to help improve our website and services.

2. How We Collect Personal Information

Personal information may be collected when you:

  • Place an order through our website

  • Submit an enquiry or contact form

  • Contact us via phone or email

  • Interact with our website or digital services

We may also collect information automatically through cookies and analytics tools.

3. How We Use Your Information

We collect and use personal information for purposes including:

  • Processing and fulfilling orders

  • Responding to enquiries and customer support requests

  • Providing products and services

  • Managing deliveries and payments

  • Improving our website, services, and customer experience

  • Marketing and promotional communications (where consent has been given)

  • Meeting legal and regulatory obligations

We only use your information for purposes that are reasonably necessary for our business operations.

4. Disclosure of Personal Information

We may disclose personal information to third parties where necessary, including:

  • Delivery and logistics providers

  • Payment processors

  • IT and website service providers

  • Professional advisers (such as accountants or legal advisers)

  • Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure website hosting

  • Restricted access to personal data

  • Use of trusted third-party service providers

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

6. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

  • Analyze website traffic

  • Understand user behavior

  • Improve website performance

You can disable cookies through your browser settings if you prefer.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us through the details provided on our website.

8. Marketing Communications

If you receive marketing communications from us, you may opt out at any time by:

  • Using the unsubscribe option provided in communications, or

  • Contacting us directly

We will respect your preferences in accordance with Australian spam laws.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon posting.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

https://www.firewoodtasmania.com/ does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.