WINTERBROOK TAS PTY LTD

Last Updated: 1/01/2026

These Terms & Conditions govern your use of the website firewoodtasmania.com and the purchase of products and services provided by WINTERBROOK TAS PTY LTD (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Business Details

Business Name: WINTERBROOK TAS PTY LTD
Website: https://firewoodtasmania.com

WINTERBROOK TAS PTY LTD is solely responsible for the supply and delivery of firewood purchased through this website.

2. Products and Services

We supply firewood products as described on our website. All product descriptions, images, quantities, and pricing are provided in good faith; however, variations may occur due to natural differences in timber, seasonal supply, and processing methods.

Firewood is a natural product and variations in size, shape, moisture content, and appearance are to be expected.

3. Orders and Payments

  • All prices are listed in Australian Dollars (AUD) unless otherwise stated.

  • Payment must be made in full at the time of ordering, unless otherwise agreed.

  • We reserve the right to refuse or cancel any order where payment is not received or where an error in pricing or product information has occurred.

4. Delivery of Firewood

  • WINTERBROOK TAS PTY LTD is solely responsible for the delivery of firewood.

  • Delivery areas, fees, and timeframes are communicated at the time of order.

  • Delivery timeframes are estimates only and may vary due to weather conditions, access restrictions, supply availability, or other unforeseen circumstances.

  • Customers are responsible for ensuring safe and clear access to the delivery location. We are not responsible for damage caused where access is restricted or unsafe.

  • Firewood will be delivered to the nearest safe and accessible location as determined by the delivery driver.

5. Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate delivery and contact information

  • Ensure clear access to the delivery location

  • Comply with any local regulations regarding firewood storage or use

6. Cancellations and Refunds

Refunds and cancellations are handled in accordance with the Australian Consumer Law (ACL).

  • Change-of-mind refunds are not guaranteed once delivery has been scheduled or completed.

  • If a product is faulty, significantly different from its description, or does not meet consumer guarantees, you may be entitled to a remedy under the ACL.

  • Refund or replacement requests must be made within a reasonable timeframe after delivery.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products.

  • Our liability is limited to the replacement of the product or refund of the purchase price, where required under Australian Consumer Law.

Nothing in these Terms & Conditions excludes your rights under the Australian Consumer Law.

8. Website Use

You agree not to:

  • Use this website for unlawful purposes

  • Attempt to gain unauthorized access to the website or its systems

  • Interfere with the website’s operation or security

We reserve the right to suspend or terminate access if misuse is identified.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of WINTERBROOK TAS PTY LTD unless otherwise stated and may not be reproduced without written permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and manage personal information.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be published on this page and take effect immediately upon posting.

12. Governing Law

These Terms & Conditions are governed by the laws of Tasmania, Australia, and any disputes will be subject to the jurisdiction of the courts of Tasmania.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact us via:

Website: https://firewoodtasmania.com/contact